KICKS SPORT FAQs
General Questions
Q1: What is KICKS SPORT?
A: KICKS SPORT is an online retailer focused on sourcing and selling premium sneakers, including limited releases, retro styles, and unique finds. All products are carefully curated and undergo internal quality checks before being shipped to customers worldwide.
Q2: Where is KICKS SPORT located?
A: KICKS SPORT LLC is registered in the United States. Our warehouse and fulfillment center are located in Hong Kong, where all products are stocked and shipped from. Delivery to most countries typically takes 5–10 business days.
Product Information & Quality Assurance
Q3: What kind of sneakers do you offer?
A: We offer premium sneakers sourced from trusted channels in Asia, including authorized surplus, UA (Unauthorized Authentic) lines, and carefully vetted collector networks. Each sneaker is checked for quality and accurate specifications.
Q4: What is the "KICKS SPORT Verified" process?
A: Our internal verification ensures each sneaker meets our quality and presentation standards:
Hands-On Quality Inspection: Checking stitching, construction, and material quality.
Spec Verification: Confirming size, colorway, and design details match our listing data.
Photo & Description Accuracy: Ensuring the product matches listing photos.
Packaging Check: Examining boxes and accessories for quality and condition.
Q5: Are your sneakers new or pre-owned?
A: All sneakers sold by KICKS SPORT are brand new and unworn unless otherwise specified in the product description.
Q6: Why are some prices different from retail?
A: Pricing reflects market demand, rarity, and sourcing method. Some sneakers may be above retail due to limited availability, while others are sourced directly from surplus or factory channels at a better value.
Ordering & Payment
Q7: How do I place an order?
A: Browse our collection, select the style and size, click "Add to Cart," and proceed to checkout with your shipping and payment information.
Q8: What payment methods do you accept?
A: We currently accept Visa, Mastercard, American Express, and PayPal.
Q9: Is my payment information secure?
A: Yes. All transactions are processed using SSL encryption, and your payment information is only used to complete the transaction.
Q10: Can I change or cancel my order?
A: Contact us at Lu755724552@outlook.com within 5 hours of placing your order. After 5 hours, orders typically cannot be modified.
Shipping & Delivery
Q11: Where do you ship to?
A: We ship worldwide.
Q12: How long does delivery take?
A: Delivery typically takes 5–10 business days.
Q13: How much does shipping cost?
A: Shipping is free for all orders.
Q14: How can I track my order?
A: You will receive a tracking number via email once shipped. You can also contact us at +85295504902 for any inquiries.
Returns & Exchanges
Q15: What is your return policy?
A: 14 days to initiate returns for defective, damaged, or wrong items. Must be unworn and in original packaging.
Q16: Who pays for return shipping?
A: KICKS SPORT covers return shipping if due to our error. Other reasons are not accepted.
Q17: How do I start a return?
A: Email Lu755724552@outlook.com within 14 days with your order number and reason. Include photos if the item is damaged.
Q18: How long to get a refund?
A: After inspection (3–5 business days), the refund is processed immediately. Bank processing may take 5–10 days.
Account & Security
Q19: Do I need an account?
A: No, guest checkout is available. Creating an account allows easy tracking and faster checkout for future orders.
Q20: How is my information protected?
A: All transactions are secured with SSL encryption. Payment information is only used for processing and not stored.
Contacting Support
Q21: How can I contact support?
A:
Email: Lu755724552@outlook.com
Phone: +85295504902
Q22: Support hours
A: Monday–Saturday, 9AM–5PM PST. Responses typically within 24–48 business hours.